We offer two different series of table tennis bats in our online shop. Our focus and our specialty are the individually manufactured table tennis bats of the “customized series”. These rackets differ significantly from those in “series production,” which are also available in the platforms mentioned. You can find out more about the differences in our section: What sets our rackets apart.

We offer you all products relating to recreational table tennis in our online shop. From table tennis bats, covers, cleaning accessories, balls and textiles, you will find everything you need to pursue your hobby.

Your rubbers in particular are very sensitive to external influences such as dust, sun, moisture, etc. Therefore, you should clean your table tennis bat after use (see care instructions) and then store it in a table tennis cover and store it in a dry and cool place at home.

Your table tennis bat consists of one blade and two rubbers. The wood is very durable and only needs to be replaced if it breaks. Your table tennis rubbers lose grip and spin over time. That depends on how often you play and how well you take care of the surfaces. As a rule, table tennis rubbers last around 8-10 months when used two units per week. You should then replace the pads. To swap the pads, you can use the service of our competition shop www.spinfactory.de .

So that you can enjoy your table tennis bat for as long as possible, we recommend that you clean the bat after use with the care products available from us and then store it in a bat case.

Shipping within Germany usually takes 1-2 working days. Since we have all products in stock, orders received by 1 p.m. on weekdays are usually shipped on the same day.

You can see the shipping costs here (insert link). Within Germany, the flat rate shipping fee is 4.50 euros up to an order value of 85 euros, but for an order value of 85 euros we will send your package free of charge.

we deliver our products worldwide.

Within Europe we ship your products with DHL. Depending on the country, DHL, DHL Express or Fedex are used for international shipping.

After shipping, you will receive an automatic order confirmation with a tracking link for online tracking.

Within Germany, delivery to a packing station and a post office is possible.

You can pay in advance, cash on delivery and Paypal.

After ordering, you will receive an order confirmation by email. An invoice is included in the package.

If you have not received an order confirmation, please check your spam folder first. If the email has not been received there, write us an email: info@ping-meets-pong.com or call us at 0221/27264780.

You can change your order by telephone at 0221/27264780 or by email: info@ping-meets-pong.com . Cancellation is also possible in this way.

No. You can create a customer account, but you can also order from us as a guest.

If you have created a customer account, you can change your data (name, address, etc.) online. If you have ordered a guest and would like to make a change, please contact us by email: info@ping-metts-pong.com

You can redeem vouchers and discount codes directly in our shop during check-out.

Yes. We also offer gift vouchers for purchase.

Unfortunately we cannot offer this service.

If you have general questions or problems, you can contact us at any time by email: info@ping-meets-pong.com .

If you don't like an item, you can return it to us at any time. Please use the return label included in the package and send us the items you do not want.

You can exchange a product at any time if you don't like it. Please note that for tax reasons we treat an exchange as a return. If you return one or more items to us, we will issue you a credit and refund the invoice amount to your account. You can then simply order the new item in our online shop.

If you want to exchange or return an item, send it back to us using the return label included in the package. We will then refund you the purchase price using the same payment method that you chose when purchasing. Only for cash on delivery delivery do you have to provide us with your bank details on the return slip so that we can issue the refund. If you pay in advance, we will use this account to reimburse you; if you pay by Paypal, we will also refund back to your Paypal account.

If you have received an incorrect delivery, please contact our customer service via email: info@ping-meets-pong.com
Our team will then explain the next steps to you.

Didn't find an answer to your question in our FAQs? No problem: we are happy to help you at info@ping-meets-pong.com or by phone at 0221/27264780.